Your property is your responsibility #
Check the vehicle before you leave. Riders are responsible for their belongings; drivers are not custodians of rider property, and Ride does not take possession of lost items.
If you left something behind #
- Report it as soon as possible through the app's trip history or the safety/support reporting flow, identifying the trip.
- Ride will help connect you with the driver through the platform's communication tools.
- Arrange a reasonable, safe, public return location and time with the driver.
- If the item is not recovered, Ride can document the report, but recovery is not guaranteed.
Return etiquette and costs #
Returning an item takes a driver's time and fuel. Where a return-fee feature is enabled, the app will show any applicable amount before you confirm; Ride does not list amounts in this policy. You may also agree on a reasonable arrangement directly with the driver — never send payment outside the platform to someone you cannot verify.
Sensitive items #
For government IDs, medication, or items of significant value, we recommend arranging return promptly and, if the item is not returned, contacting local authorities where appropriate. Report suspected theft to law enforcement first and then to Ride.
Contact #
Need help with a lost item? Email support@ridebylamar.com or call (561) 542-7560.