Support for the complete Rider experience
Ride’s Rider support experience is intended to help with account access, profile information, trip questions, destination issues, payment and receipt questions, communication, accessibility concerns, and general use of the Rider application.
Before public launch, support can assist with questions about Ride’s availability, application preview, account preparation, legal policies, privacy, and future Rider access.
Support topics
- Account access and profile questions — Help signing in, updating profile details, and understanding Rider account settings.
- Payment methods, receipts, and fare questions — Questions about payment methods, receipts, fare visibility, and wallet-related features.
- Trip history and trip-related questions — Guidance on trip history, trip status, and non-emergency trip questions.
- Communication and notification questions — Help with in-app messages, alerts, and notification preferences.
- Accessibility and service-animal questions — Accessibility requests and service-animal policy guidance.
- General Rider application guidance — Orientation to Rider screens and features before and after launch.
