Our commitment #
Ride is working to make its services accessible and welcomes reports about accessibility barriers. We do not claim our apps or website are perfectly accessible; we commit to keep improving them and to fix reported barriers.
Digital accessibility #
- The website targets WCAG 2.2 AA practices where reasonably applicable: semantic headings and landmarks, keyboard access with visible focus, screen-reader labels, adequate contrast, reduced-motion support, and layouts that reflow at high zoom.
- The mobile apps aim to work with the platform screen readers and text-size settings.
- Legal and policy pages are printable and structured for assistive technology.
Accessible rides #
Riders with service animals and riders using foldable mobility devices are covered by dedicated policies with driver obligations and enforcement. Ride does not currently claim wheelchair-accessible-vehicle (WAV) service; if a WAV option launches, its availability will be published accurately.
Report a barrier #
If something in the app, on the website, or on a trip was not accessible to you, please tell us — it helps us fix it. Email support@ridebylamar.com or call (561) 542-7560.