When charges can apply #
A rider (or their guest) who damages a driver's vehicle or causes a mess requiring professional cleaning may be charged a damage or cleaning fee. Examples: spills that require detailing, vomit, significant trash, smoke odor requiring treatment, or physical damage to the vehicle interior or exterior caused by the rider.
What does not qualify #
- Ordinary wear from normal use.
- Pre-existing damage or mess.
- Conditions the driver caused.
- Disability-related circumstances, including anything involving a service animal performing its function — Ride does not impose disability-related surcharges.
How claims are reviewed #
- The driver must report the incident promptly with photos and the trip identified.
- Ride reviews the evidence, trip records, and both parties' accounts before any charge.
- If a charge applies, the amount reflects the documented cleaning or repair category from Ride's product configuration, and the rider is notified with the reason and evidence summary.
- Riders may dispute a damage or cleaning charge through support; a person reviews disputes.
Fraudulent claims #
Submitting a false or staged damage claim is a serious violation and may lead to deactivation and recovery of any amounts paid.
Contact #
Questions or disputes: Email support@ridebylamar.com or call (561) 542-7560.