Types of email #
- Account email: registration, verification, sign-in security, and password reset.
- Security email: alerts about important account changes or suspected unauthorized access.
- Receipts: trip and payment receipts.
- Driver onboarding: application and document status.
- Support: replies to your requests.
- Legal and safety notices: policy updates, required disclosures, and safety communications.
- Business inquiries: replies to investor and partnership inquiries submitted through the website.
- Marketing email: only with appropriate consent, always with a working unsubscribe.
Unsubscribe #
Every marketing email includes an unsubscribe link, honored promptly. Unsubscribing from marketing does not stop transactional email — receipts, security alerts, legal notices, and support replies continue while you have an account, because the service requires them.
Business inquiries are not marketing consent #
Submitting an investor or partnership inquiry lets Ride respond to that inquiry. It is not consent to unrelated marketing, and Ride does not add inquiry contacts to marketing lists without separate consent.
How your email address is handled #
Your email address is used for the purposes above and handled under the Privacy Policy. Ride may use contracted email delivery providers to send service email; providers are engaged under contracts limiting their use of your address.
Phishing protection #
- Ride will never email you asking for your password or a verification code.
- Genuine Ride email links point to ridebylamar.com or the app.
- If an email claiming to be from Ride looks suspicious, do not click it — forward it to support@ridebylamar.com.
Contact #
Email support@ridebylamar.com or call (561) 542-7560.